Front Office Executive

Role & responsibilities

• Greet and assist patients, visitors, and callers with professionalism and courtesy.
• Manage patient registration, appointment scheduling, and follow-ups.
• Coordinate with doctors, nurses, and other operational staff for smooth patient flow.
• Maintain front desk records, files, and documentation accurately.
• Handle basic billing, enquiries, and administrative tasks.
• Ensure the reception area is organized, clean, and welcoming.
• Escalate issues or patient complaints to the manager promptly.