Front Office Executive

Job Title: Front Office Executive Hotel

Role & Responsibilities

• Handle hotel front desk operations and provide excellent guest service.
• Attend incoming guest calls, enquiries and booking-related calls professionally.
• Manage guest check-in and check-out smoothly.
• Coordinate with guests before arrival and assist with check-in details.
• Handle room booking enquiries, availability and reservation confirmations.
• Respond to guest queries, requests and complaints in a polite and timely manner.
• Coordinate with housekeeping, maintenance and other hotel departments for guest requirements.
• Maintain guest records, booking details and daily front office reports.
• Collect payments, issue receipts and coordinate pending payment follow-ups.
• Handle WhatsApp, phone and email communication with guests.
• Assist guests with hotel information, directions and basic local information.
• Ensure proper communication during shift handovers.
• Maintain a professional and welcoming front desk environment.

Preferred Candidate Profile

• Minimum 1 year of experience in Hotel Front Office, Guest Relations or Customer Service preferred.

• Good communication skills in English and Hindi. Marathi will be an advantage.
• Comfortable handling guest calls and face-to-face communication.
• Basic computer knowledge and ability to work with booking/reservation systems.
• Polite, confident and customer-focused personality.
• Ability to handle guest complaints and difficult situations calmly.
• Willing to work in rotational shifts, weekends and holidays as required.
• Candidates from the hotel, hospitality or travel industry will be preferred.

Perks & Benefits

• Competitive salary based on experience.
• Incentives based on performance, if applicable.
• On-the-job training.
• Growth opportunities within hotel operations.
• Friendly and professional working environment.

Key Skills: Front Office, Guest Handling, Customer Service, Reservation Handling, Call Handling, Check-in & Check-out, Guest Relations, Hospitality, Booking Management.