Front Office Executive

Role & responsibilities

• Welcome and assist patients, attendants, and visitors professionally.
• Handle patient registration, appointment scheduling, and enquiries.
• Manage incoming calls and provide accurate information regarding services.
• Coordinate with doctors, technicians, billing, and other departments.
• Assist patients with the required documentation and procedures.
• Handle billing/payment-related coordination and issue receipts where applicable.
• Maintain patient records and ensure accuracy of data.
• Address patient concerns and escalate complaints to the concerned department.
• Maintain proper records of daily front-office activities.
• Ensure the reception area is clean, organized, and professional.
• Follow organizational policies, SOPs, and patient-service standards.
• Support other administrative/front-office activities as required.

Preferred candidate profile

• Graduate in any discipline.
• 13 years of experience in front office, reception, customer service, healthcare, hospital, or diagnostic centre preferred.
• Excellent communication and interpersonal skills.
• Good command of Hindi and English.
• Basic computer knowledge and proficiency in MS Office.
• Pleasant personality with a professional and customer-friendly approach.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Good coordination and problem-solving skills.