Front Office Executive

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

• Key Operations delivery
• Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.
• Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guest s/client. Provide safety briefing and assist in VIP s arrival/departure in absence of guest relation officers.
• Assist in sending clients/visitors messages or faxes and self-check-in.
• Assisting with special needs for visitors with disabilities.
• Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Ensure welcome PPT is updated displayed for the client visits and all the equipment s are in working condition
• Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL.
• Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
• Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate to next level as necessary for rectification.
• Operates the front office computer system in order to assist front office attendants
• Provide assistance in general administrative activities and to Helpdesk as required.
• Ensure FOE handles all incoming and outgoing calls in professional polite manner. o Co-ordinates with all departments to address the all the concerns/event management/flower arrangements to maintain Front Office functions properly.
• Ensure Accenture specific processes/manual is followed
• Manage/track amount collected for temporary badges.
• Ensure compliance of regulations/requirements of JLL management.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Develop the necessary policies and procedures required for all functions within the scope of Front Office.
• Responsible for ensuring availability of safety and Accenture directory signage.
• Preparation of all required reports/participation in internal/external audits.
• Ensure training of front office /GRE staff as per relevant training calendars
• To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster
• Govern overall performance of Front office executive Guest relation executive as per defined roles responsibilities.

Requirements

• The candidate should be Graduate
• Should have the background of Hotel Industry.
• Should have good experience in Hotel or Hospitality.
• With good communication skill

Location

Pune

Scheduled Weekly Hours

48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.