Front Office Executive

• Act as the primary point of contact for pet parents visiting the clinic. 

• Ensure a smooth and positive customer journey from entry to service completion. 

• Handle face-to-face customer queries, concerns, and service-related complaints professionally. 

• Guide customers regarding consultations, grooming services, vaccinations, diagnostics, surgeries, pharmacy, and other clinic services. 

• Coordinate with veterinarians, clinic managers, and front desk teams to ensure timely issue resolution. 

• Manage customer escalations and ensure effective conflict resolution while maintaining customer satisfaction. 

• Collect and analyze customer feedback to identify areas of service improvement. 

• Support clinic operations in maintaining service quality and efficient customer flow. 

• Maintain records of customer interactions, complaints, and resolutions. 

• Ensure consistent customer experience standards aligned with Vetic’s service philosophy.

 Requirements 

• Graduate with 1–4 years experience in customer experience, customer service, hospitality, retail operations, healthcare, or client-facing roles. 

• Strong communication and interpersonal skills in English + Hindi/Regional language. 

• Excellent problem-solving and conflict management skills. 

• Ability to handle face-to-face customer interactions in a fast-paced environment. 

• Customer-first mindset with strong relationship management skills. 

• Basic computer knowledge for reporting and operational coordination. 

Preferred Profile

 • Experience in customer experience, hospitality, healthcare operations, retail, or service industry. 

• Comfortable working around pets (dogs/cats) and interacting with pet parents. 

• Passion for delivering premium customer service and operational excellence.