Front Office Executive

Duties and responsibilities

• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Supervise front office operations during assigned shift including:
• Maintenance of guest information
• Maintenance of information about local events
• Compile occupancy statistics
• Supervise the use of public address system
• Supervise group bookings
• Assisting with serious complaints
• Supervise cashiering activities during shift including:
• Cash handling and banking procedure
• Dealing with irregular payments
• Instructing staff in credit policies and facilities
• Instructing staff in cash security procedures
• Carry out debtor control
• Prepare reports
• Supervise the cashiering system
• Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
• Take action to address these needs in order to exceed their expectations
• Create a positive hotel image in every interaction with internal and external customers
• Adhere to hotel brand standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Assist guests and escort them to locations within the hotel at their request
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
• Maintain current Hotel information to be able to provide information to guests
  

Accountability

Report to a Duty Manager. Typically supervises Concierge desk, Bell desk and GSA - FO. Accountability is directed by shift operations at the reception.

Qualifications And Requirements

Bachelor degree /diploma in hospitality/hotel management is mandatory. Must speak fluent English and local language with additional other languages preferred. At least one year supervisory experience/GSA experience will be beneficial.