Front Office Executive

1. Reception & Visitor Management

• Welcome and assist parents, visitors, students, and vendors professionally.
• Attend to visitors and understand the purpose of their visit.
• Maintain the visitor register and issue visitor passes where required.
• Coordinate visitor appointments with the concerned department/person.
• Ensure that visitors follow school security and safety protocols.
• Direct visitors to the appropriate department or campus area.

2. Telephone & Communication Management

• Answer incoming calls professionally and courteously.
• Transfer calls to the concerned department or staff member.
• Take and communicate messages accurately.
• Handle general enquiries from parents and visitors.
• Respond to routine queries through phone, email, or other official communication channels.

3. Parent & Student Support

• Attend to parents' queries and guide them to the appropriate department.
• Handle routine student-related enquiries.
• Coordinate with academic, transport, accounts, HR, administration, and other departments when required.
• Maintain confidentiality while handling student and parent information.
• Provide accurate information and avoid giving unauthorized commitments.