Front Office Executive
Jll · Gurugram · onsite · Posted 65d ago
Not disclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
- Handle Servimax Efficiently and Effectively.
- Forwarding on reactive calls to shift engineers.
- Issue job cards.
- Inputting weekly timesheets from Engineers
- Answering queries from the tenants
- Liaising frequently with tenants
- Generating Performance reports to present to Property Property on Monthly basis
- Maintaining the ongoing works schedule
- Filing of paperwork
- Taking/Producing Minutes of Weekly and Monthly Meetings
- On-site end user support for approximately 50 individuals
- Daily operations of the Help Desk function including delivery, problem escalation/resolution.
- Notify the CSO / Fire officer / Customer Care manager & DGM Facilities on site at the time of all Emergency Calls
- Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required
- Communicates effectively with superiors, peers and subordinates.
- Bachelors Degree or graduate/diploma in CS, MIS, IT, or related field preferred
- At least 1 Year experience in customer relationship management
- Basic understanding PC hardware and connectivity components
- Strong knowledge of Windows 2000 / XP
- Must posses Basic Engineering Knowledge
- Basic understanding of WEB technologies and components
Sourced from foundit
Skills
PC hardware and connectivityServimaxcrmWeb TechnologiesWindows 2000Basic Engineering Knowledge