Front Office Executive

Position Front Desk Executive

Location Omaxe Connaught Place Mall, Greater Noida

Job Purpose

The Front Desk Executive is responsible for managing the front office of the mall, serving as the

first point of contact for visitors, tenants, and staff. The role ensures smooth visitor management,

access control, gate pass administration, and coordination across internal departments to support

the efficient day-to-day functioning of the mall.

Key Responsibilities

• Maintain visitor logs accurately record and update visitor entries and exits in the visitor

register/system for security and audit purposes.

• Attend to visitors — greet, assist, and direct all visitors, guests, and clients at the front desk in

a courteous and professional manner.

• Coordinate with internal departments — liaise with various internal departments to ensure

smooth communication, information flow, and timely resolution of day-to-day requirements.

• Manage key and door access — maintain custody and records of keys and door access for

various sections of the mall, ensuring security protocols are strictly followed.

• Issue gate passes — process and issue gate passes for visitors, vendors, and material

movement in and out of the premises, maintaining proper documentation.

• Manage team requirements — coordinate staffing and manpower requirements for the front

desk and related support functions, including shift and duty planning.

• Supervise office operations — oversee day-to-day front office operations, ensuring discipline,

cleanliness, and adherence to established protocols and standard operating procedures.

Skills & Qualifications

• Pursuing or Graduate in any discipline; a diploma/certification in office administration will be

an advantage.

• 1–3 years of relevant experience in front desk, office administration, or facility management.
• Good verbal and written communication skills in English and Hindi.
• Proficiency in MS Office (Word, Excel).
• Presentable, well-groomed, and customer-service oriented.
• Strong organisational skills with the ability to multitask and remain composed under pressure.
• Sound judgement and attention to detail, particularly regarding security and access control.

Key Attributes

• Discipline and punctuality
• Ownership and accountability
• Team coordination and interpersonal skills
• Problem-solving and decision-making under routine pressure