Front Office Executive

Role summary: The Front Office Executive (Reception) is responsible for delivering a professional, welcoming front-desk experience for visitors and employees. This role manages reception operations, handles calls and correspondence, supports meeting/visitor logistics, maintains front-office records, and coordinates with workplace/facilities teams to ensure smooth day-to-day office service delivery.

Key responsibilities:

• Greet and assist visitors; manage visitor registration, badges, and meeting coordination
• Handle incoming calls, emails, and general front-office enquiries; route requests to the right teams
• Maintain reception area standards (cleanliness, signage, ambience) and ensure a professional workplace experience
• Manage meeting room support (bookings support, coordination, basic setup coordination where applicable)
• Coordinate deliveries/couriers; maintain logs for inbound/outbound mail and packages
• Support basic administrative tasks (documents, data entry, reports, invoices tracking if applicable)
• Liaise with security, housekeeping, IT, and facilities for day-to-day workplace issues and service requests
• Maintain front office records, checklists, and standard operating procedures (SOPs)
• Follow safety, security, and customer service protocols; escalate incidents as required
  
  

Required qualifications:

• Graduate (or equivalent) with experience in reception/front office/administration
• Strong communication skills (spoken and written) and a customer-first approach
• Proficiency with MS Office (Outlook, Word, Excel) and comfort using office systems/tools
• Professional grooming and ability to interact confidently with senior stakeholders and visitors
• Good organisational skills, multitasking ability, and attention to detail
  
  

Preferred qualifications:

• Experience in corporate reception, hospitality services, or facilities/workplace environment
• Familiarity with visitor management systems and meeting room booking tools
• Basic understanding of service request coordination and vendor/service partner follow-up