Front Office Executive

Responsibilities

• Receive log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
• Handle Servimax Efficiently and Effectively.
• Forwarding on reactive calls to shift engineers.
• Issue job cards.
• Inputting weekly timesheets from Engineers
• Answering queries from the tenants
• Liaising frequently with tenants
• Generating Performance reports to present to Property Property on Monthly basis
• Maintaining the ongoing works schedule
• Filing of paperwork
• Taking/Producing Minutes of Weekly and Monthly Meetings
• On-site end user support for approximately 50 individuals
• Daily operations of the Help Desk function including delivery, problem escalation/resolution.
• Notify the CSO / Fire officer / Customer Care manager DGM Facilities on site at the time of all Emergency Calls
• Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required
• Communicates effectively with superiors, peers and subordinates.

Requirements

• Bachelors Degree or graduate/diploma in CS, MIS, IT, or related field preferred
• At least 1 Year experience in customer relationship management
• Basic understanding PC hardware and connectivity components
• Strong knowledge of Windows 2000 / XP
• Must posses Basic Engineering Knowledge
• Basic understanding of WEB technologies and components

Location: On-site - Gurugram, HR

Scheduled Weekly Hours: 48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.