Front Office Executive / Receptionist
DR Thind Eye Care · Ludhiana · onsite · Posted 36d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Thind Eye Hospital requires a courteous and organised Front Office Executive/Receptionist to manage the first point of contact for patients and visitors
- The role includes welcoming patients, completing accurate registration, verifying demographic and contact information, scheduling appointments, guiding patients to the correct department and maintaining an orderly flow through consultation and diagnostic areas
- The executive will answer telephone and WhatsApp enquiries professionally, provide approved information about services, doctors, timings and preparation instructions and escalate clinical questions to authorised staff
- Responsibilities include creating and updating records in the hospital management system, issuing tokens or files, coordinating with optometry, counselling, pharmacy, billing and TPA teams and supporting cashless or corporate patients with basic documentation
- The candidate may collect payments, issue receipts and reconcile assigned cash or transaction records as per policy
- They must protect patient confidentiality, obtain required consents and ensure that documents are complete and legible
- The role also involves monitoring waiting times, informing patients about delays, handling concerns calmly and forwarding complaints for prompt resolution
- Daily opening and closing checks, appointment confirmations, MIS preparation and maintenance of reception supplies may be assigned
- Candidates should have clear communication skills in Punjabi, Hindi and basic English, good computer knowledge and a patient-friendly personality
- Accuracy, grooming, punctuality and the ability to work during busy OPD hours are essential
- Previous experience in a hospital, clinic, diagnostic centre, hotel or other customer-service environment will be an advantage
- The ideal candidate is empathetic, dependable and able to coordinate across departments while maintaining a welcoming and professional front office
Sourced from naukri
Skills
appointment schedulingPatient RegistrationTelephone etiquetteBilling SupportHMSFront Office ManagementCash Handling