Front Office Executive (Hotel)

Job Posting: Front Office Executive (HOTEL)

Position: Front Office Executive
Location: Gariahat, Kolkata
Employment Type: Full-Time
Shift Timing: 10:00 AM 7:00 PM
Compensation: 1.90 Lakhs 2.40 Lakhs P.A.

Job Overview

We are looking for a customer-focused and professional Front Office Executive to join our hospitality team in Gariahat, Kolkata. In this role, you will be the face of our hotelwelcoming guests, managing daily front desk operations, processing reservations, and ensuring high guest satisfaction throughout their stay.

Key Responsibilities

Guest Relations & Operations

• Greet arriving guests with warmth and maintain a professional demeanor at all times.
• Efficiently process guest check-ins and check-outs, verify guest IDs, and manage reservations.
• Coordinate with the housekeeping department to ensure rooms are ready and guest requests are fulfilled promptly.
• Answer guest queries regarding hotel amenities, services, and local attractions.
• Handle guest feedback and complaints professionally, offering timely solutions and escalating major issues to the Front Office Manager when necessary.

Billing & System Management

• Operate the Property Management System (PMS) to update reservations, track room availability, and maintain accurate guest accounts.
• Process phone, email, and walk-in bookings accurately.
• Compute guest bills, process payments (cash, credit/debit, digital), and issue correct change and receipts.

Security & Administration

• Maintain strict adherence to key control and hotel security procedures.
• Follow safety guidelines and promptly report any unsafe conditions to management.
• Perform basic front desk administrative duties, including operating office equipment (computers, photocopiers).

Requirements & Qualifications

• Education: Diploma or Bachelors Degree in Hospitality/Hotel Management (or equivalent relevant experience) OR a Graduate degree in any discipline.
• Experience: 2 to 3 years of proven front office/reception experience in a hotel environment.
• Technical Skills: Familiarity with Property Management Systems (PMS) and Front office computer operations.
• Soft Skills:
• Excellent verbal and written communication skills.
• Polite, welcoming, and professional presentation.
• Patience and composure under high-pressure situations.
• Strong organizational and multitasking abilities.