Front Office Executive( hotel industry)

Company Description

The PAL Heights Group of Hotels, located in Bhubaneswar, believes in making friends for life by treating guests with utmost care, sincerity, and excellent service. The group has two properties: Pal Heights, a luxury 4-star hotel in the city center, and Pal Heights Mantra, an extravagant hotel en route to Cuttack. Both hotels offer a comprehensive experience with rooms, banquets, dining outlets, coffee shops, bars, gyms, spas, swimming pools, and nightclubs. These properties are ideal for business stays, honeymoons, vacations, weddings, or conferences.

Role Description

This is a full-time, on-site role for a Front Office Executive at pal heights of PAL Heights Group of Hotels, located in Bhubaneswar. The Front Office Executive will be responsible for managing receptionist duties, assisting with guest check-ins and check-outs, handling reservations, answering guest inquiries, providing exceptional customer service, and maintaining smooth operations of the front office. The role requires excellent communication skills and the ability to handle various administrative tasks efficiently.

Qualifications

• Interpersonal Skills and Communication skills should be very good
• complete knowledge of check in and check out process in the hotel
• Experience of all the operation at the front office of the hotel
• should be able to handle and resolve guest complains efficently
• should have knowledge of staah
• expert in taking reviews and ratings across all platforms.
• complete knowledge of IDS software and check in and check out procedure.
• Experience in the hospitality industry is a must
• Bachelor's degree in Hospitality Management.