Front Office cum Admission Counselor

1. Front Desk Management:

• Welcome and assist parents, students, and visitors with inquiries, directing them to the appropriate personnel.
• Maintain a friendly and orderly reception area.
• Handle incoming and outgoing mail and deliveries.

2. Communication:

• Answer and manage phone calls and emails promptly and professionally.
• Act as a liaison between the school administration and the expatriate community, ensuring effective communication.
• Provide translation or language support as needed.

3. Administrative Support:

• Provide administrative assistance to the schools management team and faculty as required.
• Schedule appointments, meetings, and manage the school calendar.
• Maintain accurate records and files, both electronic and physical.

4. Coordination and Liaison:

• Assist in organizing school events, meetings, and activities.
• Support expatriate families with the admission process, including tours and enrollment paperwork.
• Facilitate orientation programs for new expatriate students and families.

5. Student and Parent Support:

• Address and resolve concerns and queries from parents and students, escalating issues when necessary.
• Provide information about the schools international curriculum and extracurricular programs.
• Help expatriate families navigate local resources and services.

6. Safety and Security:

• Monitor and manage visitor access to the school, ensuring compliance with security protocols.
• Assist in implementing and conducting emergency procedures and drills.

7. Admissions:

• Handle inquiries from prospective parents regarding the schools curriculum, activities, and admission process.
• Conduct cold calls to generate leads and follow up with inquiries to convert them into admissions.
• Assist parents during the application process, providing detailed guidance on required documents and steps.
• Counsel parents on the benefits of the schools offerings and address concerns regarding academics, extracurricular activities, and facilities.
• Schedule and coordinate school tours for parents and prospective students.
• Maintain regular follow-ups with parents through calls, emails, and meetings, ensuring all queries are addressed promptly.
• Keep detailed records of all inquiries, follow-ups, and admission progress in the CRM system.
• Collaborate with the Principal and admissions team to finalize enrollments and prepare necessary documentation.
• Assist with the creation of promotional materials or events to attract prospective parents, such as open houses or admission drives.
• Regularly analyze and report admission trends to improve strategies and enhance the admissions process.