Front Office- Billing/Admission/ACD-BLK Max Hospital

Role & responsibilities

• To lead by example in exhibiting high levels of service orientation and proactive customer handling.
• To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
• To ensure timely and accurate compliance with the standards laid down under ISO for the departmental functioning.
• To supervise daily scrolls of all Patient Care Coordinators on shift.
• To ensure accurate and timely registrations & report movement.
• To ensure timely action on - Total Customer Experience Questionnaire” - feedback received.
• To follow Cash / Credit / Corporate billing / discount instructions and handle hospital information system efficiently.
• To handle inter and intra departmental coordination.
• To effectively utilize Hospital Information System, EPABX system and other software provided.
• To be well groomed, punctual & adhere to company policies and practices.
• To have complete orientation of QMS and EMS system of Hospital.
• To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
• To comply with the service quality Process, environmental & occupational issues & policies of the respective area.

To comply with patient safety policy.

Preferred candidate profile