Front Office Associate

Company Description The Fern Bambora Fort Udaipur, Series by Marriott, is a heritage fort resort set amid the peaceful Aravalli Hills, about 50 km from the city center of Udaipur. The property combines restored royal Rajasthani architecture with contemporary amenities to create a distinctive luxury experience. It emphasizes eco-conscious hospitality, offering guests a comfortable stay that respects the local environment and culture. The resort hosts leisure travelers, destination weddings, and cultural getaways, providing a setting where timeless elegance meets modern comfort.

Role Description The Front Office Associate is a full-time, on-site role based at The Fern Bambora Fort Udaipur in Udaipur. This role manages day-to-day front desk operations, including greeting guests, handling check-in and check-out procedures, and ensuring a smooth arrival and departure experience. Responsibilities include answering phone calls, responding to guest inquiries, coordinating with housekeeping and other departments, and maintaining accurate guest records and billing. The Front Office Associate supports guests with reservations, local information, and requests, while upholding brand service standards and contributing to a welcoming, efficient front office environment.

Qualifications

• Strong customer-facing skills, including Customer Service and Receptionist Duties.
• Proficient in front desk operations such as Check-in and basic reservation handling.
• Excellent Communication abilities and professional Phone Etiquette.
• Basic computer literacy and familiarity with hotel property management systems (PMS) or willingness to learn.
• Ability to remain calm and organized during busy periods and handle multiple tasks efficiently.
• Attention to detail, reliability, and a positive, guest-focused attitude.
• Prior experience in hospitality or front office roles is preferred but not mandatory.
• Relevant diploma or degree in hospitality, tourism, or a related field is an advantage.