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    Job · 19689584

    HYDERABAD · FULLTIME

    Front Office Associate

    JW Marriott logo

    JW Marriott

    Hyderabad · onsite · Posted 22d ago

    Sourced fromNaukri
    Undisclosed0–3 yrsfulltimeHyderabad

    About a minute. You'll make an account on the way through.

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    • Read this posting0.3s
    • Found the form on Naukri · 14 questions to answer1.0s
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    Section · 01

    About this role

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

  1. Secure payment; verify and adjust billing.
  2. Activate and file room keys.
  3. Process all guest requests and relay messages.
  4. Print contingency lists to have a record of all guests in case of emergency.
  5. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  6. Follow up on any outstanding requests or problems from the previous day and are resolved.
  7. Run and review daily reports/logs.
  8. Complete designated cashier and closing reports in the computer system.
  9. Accept and record wake-up call requests and deliver to appropriate department.
  10. Count bank at beginning and end of shift; secure bank.
  11. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  12. Notify Loss Prevention/Security of any guest reports of theft.
  13. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  14. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  15. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  16. Develop and maintain positive working relationships with others; support team to reach common goals.
  17. Comply with quality assurance expectations and standards.
  18. Stand, sit, or walk for an extended period of time.
  19. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  20. Perform other reasonable job duties as requested by Supervisors.

  21. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

  22. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
  23. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.



  24. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    25. Sourced from naukri

    Section · 02

    Skills

    BillingRoomLoss preventionManager Quality AssuranceFront Office AssociateBankingPrintingsupervisor

    Section · Company

    About JW Marriott

    JW Marriott logo

    JW Marriott

    Hospitality

    4.0k+

    employees

    1927

    99 years old

    Bethesda, Maryland

    United States (USA)

    ₹3.2L PA avg

    Avg at JW Marriott

    About

    JW Marriott is a luxury hotel brand providing elegant accommodations and tailored experiences for discerning travelers in prime locations globally.

    Industries

    HospitalityTravel & Tourism / Hospitality

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    3.0

    Career growth

    3.5

    Work-life

    3.2

    Employees rate it well for

    Job Security42Skill Development41

    Find them on

    WebsiteAmbitionBox reviews

    Front Office Associate · waiting for your command