Front Office Associate

About Bloom : 

Bloom Hotel Group is one of the fastest growing mid-segment Hotel chains in India. A chain of award winning hotels designed and operated by world-class professionals. Started in 2011, the company operates 55 hotels across India and vision is to open 100 hotels in India. We have four brands, Bloom Hotels, Bloom Boutique, Bloom Suites & Bloom Hub. The Bloom brand is revolutionising the mid-market hotel space with its innovative design and strategy. We have operational properties across Delhi, Gurgaon, Bangalore, Amritsar, Kochi, Goa, Udaipur, Ahmedabad, Chennai, Hyderabad and Mumbai. The company plans to expand in high growth tier 1 and 2 markets including Varanasi, Lucknow, Vijayawada and Kolkata among various other locations.

For more details, please visit our website www.staybloom.com.

Job Description  -

Guest Relations:

• Welcome guests with a warm and friendly attitude.
• Handle check-in and check-out processes efficiently.
• Respond to guest inquiries, requests, and complaints with professionalism.
• Ensure guest preferences and feedback are recorded and addressed.

• Manage reservations and room assignments.
• Operate hotel management software for guest profiles, billing, and bookings.
• Process payments and maintain accurate financial records.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.

• Act as a liaison between guests and other departments.
• Share necessary updates with the team to ensure seamless operations.
• Handle phone calls and emails promptly and professionally.