Front Office Associate

URGENT REQUIREMENT

Duties & Responsibilities

Responsibilities and job functions include but are not limited to the following:

• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place. Displays dignity and respect of others at all times.
• Assist guest with check in and checkout processes (verifying identity proof, registration, address and credit information, billing instructions, posting charges) and cashiering. Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
• Answer hotel telephones courteously and efficiently following Hyatt Place standards.
• Maintains daily log book, records lost and found items and keeps strict control on room keys.
• Prepare, set up, stock maintenance, cleanliness and provides quality food and beverage products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system.
• Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service.
• Assists Housekeeping with laundry services, cleaning and setting up of rooms whenever required, clean and maintain our public areas.
• Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests expectations.
• Carries out any other duties and responsibilities as assigned.