Front Office Associate

Company Description CGH Earth Experience Hotels is a pioneer of sustainable and responsible tourism in India, known for curating distinctive, place-based hospitality experiences. The group's properties are rooted in working closely with local communities, respecting local culture, and caring deeply for the environment. CGH Earth has received numerous national and international awards for responsible tourism, sustainability, heritage conservation, and wellness experiences from organizations such as National Geographic, World Travel Mart, and Outlook Traveller. Its hotels, including Spice Village, Coconut Lagoon, Marari Beach, and SwaSwara, are widely recognized as leading examples of eco-conscious and community-oriented hospitality. Joining CGH Earth offers the opportunity to contribute to meaningful, sustainable tourism while building a career in a respected hospitality brand.
Role Description The Front Office Associate is a full-time, on-site role based at CGH Earth Experience Hotels in Puducherry. This role involves welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and pleasant arrival and departure experience. The associate handles receptionist duties such as answering phone calls, responding to inquiries, managing reservations, and coordinating with other departments to meet guest needs. Daily tasks include maintaining accurate guest records, processing payments, addressing service requests, and resolving issues with professionalism and care. The role requires consistent adherence to CGH Earth's standards of guest service, sustainability, and local ethos while maintaining a calm and organized front office environment.
Qualifications

• Strong customer service skills, with the ability to handle guest queries, requests, and concerns professionally and courteously.
• Proficiency in receptionist duties including reception desk operations, reservation handling, and basic administrative tasks.
• Effective phone etiquette and call handling skills, including managing inquiries and coordinating with internal teams.
• Experience with check-in and check-out procedures, billing, and maintaining accurate guest records.
• Clear and confident communication skills in English; knowledge of regional languages is an advantage.
• Previous experience in front office or hospitality roles is preferred; hotel management or related qualification is beneficial.
• Comfort using hotel management or reservation software, basic computer applications, and payment systems.
• Ability to work in shifts, maintain a professional appearance, and uphold CGH Earth's values of sustainability and respect for local culture.