Front Office Associate

Key Responsibilities :

• Welcome guests and ensure a positive arrival and departure experience.
• Handle check-ins, check-outs, and room reservations efficiently.
• Respond to guest inquiries and provide accurate information about the property and services.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain guest records and process payments as per company procedures.
• Handle guest requests and resolve concerns in a professional manner.
• Ensure the front desk area is organized and presentable at all times.

Requirements

• Good communication and interpersonal skills.
• Customer-focused attitude with a professional appearance.
• Basic computer knowledge and familiarity with MS Office.
• Ability to work in shifts, including weekends and holidays.

Qualification & Experience

• Graduate or Diploma in Hotel Management preferred.
• Freshers are welcome to apply.
• Prior hospitality experience will be an added advantage.