Front Office Associate

Company Description CGH Earth Experience Hotels is a pioneer of sustainable and responsible tourism in India, known for curating authentic and immersive travel experiences. The group operates properties that are deeply rooted in local communities, culture, and environmental stewardship. CGH Earth has received multiple national and international awards for responsible tourism, sustainability, wellness, culinary excellence, and heritage hospitality. Recognitions from organizations such as National Geographic, World Travel Mart, Outlook Traveller, and SKAL reflect the brand's leadership in eco-conscious and experience-driven hospitality. Team members join a values-driven organization that prioritizes community engagement, sense of place, and environmentally sensitive operations.
Role Description This is a full-time, on-site Front Office Associate role based at a CGH Earth Experience Hotel in Alappuzha. The Front Office Associate will welcome guests, manage check-in and check-out procedures, and ensure a smooth and courteous arrival and departure experience. Responsibilities include handling reservations, responding to phone and in-person inquiries, coordinating with housekeeping and other departments, and maintaining accurate guest records and billing. The role also involves addressing guest requests and concerns, providing information about hotel services and local attractions, and upholding CGH Earth's standards of sustainable and responsible hospitality. The associate will work in shifts, maintain a professional reception area, and support front office operations to deliver a warm, efficient, and memorable guest experience.
Qualifications

• Strong customer-facing skills, including Customer Service and Check-in experience, with a focus on creating welcoming and efficient guest interactions.
• Proficiency in front desk and Receptionist Duties such as managing reservations, handling guest queries, and coordinating with internal teams.
• Excellent Communication and Phone Etiquette skills, with clear, polite, and professional verbal and written interactions.
• Prior experience in hospitality, hotel front office, or guest relations preferred; familiarity with hotel property management systems is an advantage.
• Ability to work on-site in Alappuzha, in rotating shifts, including weekends and holidays, with strong reliability and time management.
• Problem-solving attitude, attention to detail, and ability to stay calm under pressure while handling multiple tasks.
• Basic computer literacy (email, MS Office, reservation systems); additional language skills beyond English and local languages are a plus.
• Diploma or degree in Hospitality Management, Tourism, or a related field is preferred, though equivalent practical experience will be considered.