Front Office Associate

Roles and Responsibilities

• The front office receives information and will then pass this on to the relevant department within the company.
• Ability to develop required skills and knowledge on the job.
• You will be the face of the company for all visitors and will be responsible for the first impression we make.
• You will act as the face of our company and ensure visitors receive a heartwarming welcome.
• An out-going team member cannot only drive revenues, they are able Capture Positive Online Reviews.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service, Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Have detailed information about the Hotel, product/services & room inventory.
• Be informed at all times regarding arrivals, departures and daily occupancy.
• Monitor on VIP reservations, complete their pre-registration formalities and extend to them the VIP courtesies.
• Allocate rooms to all arriving guests as per preferences and maintain up-to date information on room rates, current promotions, offers and packages
• Maintain all guest folios as per billing instructions.
• Co-ordinate with housekeeping for clearing of rooms
• Prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics.
• Maintain and settle the guest ledger rendering accountability for the days transactions
• Maintain guest lockers for safe custody
• Handle all incoming telephone calls as per standards instructed and maintain a physical count of all room keys in each shift
• Ensure that all check-ins and check-outs are handled smoothly as per standards.
• Ensure that proper records are maintained for all telephone calls from the rooms
• Ensure that all transactions are supported with vouchers.
• Ensure accurate cash handover.
• Give proper and complete handover to the next shift.
• Handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.
• Adhere to strict grooming and hygiene standards. Lead by example and act of a primacy point of communication for all who enter the premises.
  

Desired Candidate Standards

• Well groomed and Hygienic standard.
• Preferred candidates from Pan India locations.
• Pleasing and smart personality.
• Experience working in a reputed hotel or resort.
• A team player and a self-starter.
• Diploma or degree in Hotel Management or related field or Relevant Experience.
• Excellent personal hygiene and grooming.
• Excellent written and spoken communication in English and Hindi, guest service and time management skills.
• Hands on prior work experience and worked in beach property.

Vacancy Details

Trainees - Female or Male

• Freshers
• Salary scale between 7K to 9K per month based on profile and individual parameters.

Guest Service Associate - Female or Male

• 1 to 2 years experience.
• Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
• Salary scale between 10K to 13K per month based on profile and individual parameters

Guest Service Executive - Female Only

• 2 to 3 years experience
• Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
• Fluent in english and pleasing personality.
• Salary scale between 15K to 20K per month based on profile and individual parameters.

Assistant Executive - Female or Male

• 3 to 4 years experience
• Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
• Salary scale between 13K to 15K per month based on profile and individual parameters.

Executive - Female or Male

• 4 to 5 years experience
• Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
• Salary scale between 15K to 18K per month based on profile and individual parameters.

Team Leader - Female or Male

• 5 years experience
• Experience in Front Office Operations, Check-In & Check-Out, Billings, Guest Relations, Restaurant Management, Coordination with Housekeeping, Production & Service.
• Salary scale between 18K to 20K per month based on profile and individual parameters.