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    Job · 13543344

    Marriott International logo

    Front Office Associate

    Marriott International · Amritsar · onsite · Posted 58d ago

    Undisclosed1–6 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Assist staff with expediting problem payments (eg, problems processing credit card).

  1. Follow up with guest regarding satisfaction with guest-related issues.
  2. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  3. Process all payment types such as room charges, cash, checks, debit, or credit.
  4. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  5. Process all check-outs including resolving any late and disputed charges.
  6. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  7. Coordinate with Housekeeping to track readiness of rooms for check-in.
  8. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  9. Cash guests personal checks and travelers checks.
  10. Review shift logs/daily memo books and document pertinent information in logbooks.
  11. Count bank at the beginning and end of shift.
  12. Balance and drop receipts according to Accounting specifications.
  13. Assist management in training, motivating, and coaching employees; serve as a role model.
  14. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  15. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  16. Anticipate and address guests service needs.
  17. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  18. Develop and maintain positive working relationships with others.
  19. Ensure adherence to quality expectations and standards.
  20. Stand, sit, or walk for an extended period of time.
  21. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  22. Perform other reasonable job duties as requested by Supervisors.
  23. PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  24. Related Work Experience: At least 1 year related work experience.
  25. Supervisory Experience: No supervisory experience.
  26. License or Certification: None

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

  27. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
  28. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.



  29. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

    30. Sourced from naukri

    Skills

    Receptionist ActivitiesReceptionReservationfrontaccommodationRoomSafety trainingAssistancedebitguestFront DeskTelephonesupervisionFront OfficeGuest RelationsFront Office OperationsHousekeepingarrivals

    About Marriott International

    Marriott International logo

    Marriott International

    Hospitality

    14.9k+

    employees

    1927

    99 years old

    Bethesda, Maryland

    United States (USA)

    ₹4.6L PA avg

    Avg at Marriott International

    About

    Marriott International manages an extensive portfolio of hotels across various brands, focusing on hospitality services worldwide.

    Industries

    HospitalityTravel & Tourism / Hospitality

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.9

    Career growth

    4.5

    Work-life

    4.4

    Employees rate it well for

    Job Security42Overall Company42

    Find them on

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    Front Office Associate · waiting for your command