Front Office Assistant

Front Office Assistant – Job Description (Trident Nariman Point)
Job Title: Front Office Assistant
Location: Trident Nariman Point, Mumbai
Job Summary:
The Front Office Assistant is responsible for delivering exceptional guest service by managing front desk operations, handling guest inquiries, coordinating check-ins and check-outs, and ensuring a seamless guest experience in line with Trident's hospitality standards.
Key Responsibilities:
•Welcome guests professionally and assist with check-in and check-out procedures.
•Handle guest inquiries, requests, and complaints promptly and courteously.
•Manage reservations, room allocations, and guest records.
•Coordinate with Housekeeping, Concierge, and other departments to ensure guest satisfaction.
•Answer telephone calls and direct them appropriately.
•Maintain accurate billing and payment records.
•Uphold hotel policies, procedures, and service standards.
Requirements:
•Graduate in Hospitality Management, Hotel Management, or any related field.
•1-2 years of experience in Front Office Operations, preferably in a luxury hotel.
•Strong communication and customer service skills.
•Proficiency in MS Office and hotel management systems.
•Well-groomed personality with a professional attitude.
•Ability to work flexible shifts, including weekends and holidays.
Key Skills:
•Guest Relations
•Communication & Interpersonal Skills
•Customer Service Excellence
•Problem Solving
•Attention to Detail
•Teamwork & Coordination
Reports To: Front Office Manager
Employment Type: Full-Time
Preferred Attributes:
•Passion for hospitality and guest satisfaction.
•Positive attitude and ability to work in a fast-paced environment.
•Strong organisational and multitasking abilities.