Front Office and Guest Relations Executive

FRONT OFFICE & GUEST RELATIONS EXECUTIVE

Location: Seclude Fort Unchagaon, Uttar Pradesh

Experience: 1–2 years in a similar role

Salary: ₹20,000–₹25,000 per month, depending on experience and interview performance

Additional perks- accomodation and food provided

ABOUT THE ROLE- We are looking for a warm, confident and guest-focused Front Office & Guest Relations Executive to be the face of our property at Seclude Fort Unchagaon.

The ideal candidate should be an excellent communicator with strong spoken English, a friendly and approachable personality, and a genuine interest in creating memorable guest experiences. The role involves managing front-office operations while working closely with the wider property team to ensure a seamless experience for our guests.

KEY RESPONSIBILITIES-

• Greet guests warmly and ensure a smooth, personalised check-in and check-out experience, including accurate documentation and timely assistance with their requests.
• Handle guest enquiries, requests and complaints promptly and professionally, while providing accurate information about property facilities, services, policies, room rates and local attractions.
• Coordinate with housekeeping and other departments to ensure rooms, public areas and guest services are maintained to the required standards.
• Maintain the confidentiality and security of guest information and adhere to property policies and procedures.
• Support the team during on-ground events and campaigns at the property, assisting with guest coordination, event execution and other operational requirements as needed.

WHAT WE'RE LOOKING FOR-

• 1–2 years of experience in front office, guest relations or a similar hospitality role.
• Excellent spoken and written English.
• Strong communication and interpersonal skills.
• Warm, friendly and approachable personality with a genuine interest in interacting with guests.
• Good grooming and professional etiquette.
• Comfortable using basic software, email and digital systems.
• Ability to handle guest concerns calmly and professionally.
• Willingness to work in a property-based hospitality environment.
• Must be comfortable with the location – Seclude Fort Unchagaon, Uttar Pradesh.
  

WHY JOIN US- This is an opportunity to be an integral part of the guest experience at a distinctive property, with the opportunity to work across hospitality, guest relations and on-ground events and experiences.

If you are someone who enjoys meeting people, takes pride in creating great guest experiences and communicates with confidence and warmth, we would love to hear from you.