Front Office & Admissions

Job Role: Front Office & Admissions

Location: Sector 70A, Gurgaon

Key Responsibilities

1. Front Office Management

• Manage the reception/front office and ensure a professional, welcoming, and organised environment.
• Act as the first point of contact for parents, prospective parents, students, visitors, vendors, and other stakeholders.
• Handle incoming calls, emails, enquiries, and correspondence professionally and promptly.
• Ensure that important communications and enquiries are appropriately directed to the concerned department/person.

2. Admissions & Parent Enquiries

• Handle admissions enquiries received through calls, walk-ins, emails, website leads, referrals, and other channels.
• Maintain regular and timely follow-up with prospective parents to support the admissions journey.
• Schedule and coordinate campus visits, parent interactions, assessments, and admission meetings.
• Coordinate with academic and admissions teams to ensure a smooth admissions process.
• Maintain updated records of enquiries, follow-ups, visits, assessments, applications, and admissions.
• Follow up with prospective families at different stages of the admissions funnel and maintain regular communication.

3. School Tours & Events

• Coordinate and support campus tours for prospective families.
• Ensure that prospective parents receive a consistent and engaging introduction to the school.
• Coordinate with teachers and school leadership for interactions with prospective parents.

4. Data Management & Reporting

• Maintain accurate and updated admissions and enquiry databases.
• Track leads and follow-ups and ensure timely closure of enquiries.
• Prepare regular reports on enquiries, visits, applications, assessments, admissions, and pending follow-ups.
• Maintain appropriate records in the school's admissions/CRM or other designated systems.

Key Skills & Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Warm, courteous, and service-oriented approach.
• Strong follow-up and coordination skills.
• Strong attention to detail and documentation skills.
• Good computer skills, including MS Office/Google Workspace and CRM or school management systems

Qualification & Experience

• Graduate in any discipline; qualifications in Business Administration, Hospitality, Communications, Education, or related fields would be an advantage.
• 2–5 years of experience in front office, admissions, parent relations, customer service, hospitality, or a similar role, preferably in a school or educational institution.
• Experience in handling admissions enquiries and parent interactions will be preferred.
• Candidates from premium schools, international schools, hospitality, customer experience, or education-related organisations may be considered.