Front Office Administrator
Cross Rhythms Academy Of Music · Chennai · onsite · Posted 41d ago
About a minute. You'll make an account on the way through.
About this role
JOB DESCRIPTION
Position: Front Office Staff
Location: Chennai
Department: Administration / Student Services
Employment Type: Part time 4:30 pm to 9:00pm
About the Role:
Cross Rhythms Academy of Music is looking for a friendly, organised, responsible and proactive Front Office Executive to be the first point of contact for students, parents, teachers and visitors.
Skills & Qualities Required
- Excellent spoken and written English.
- Good communication and interpersonal skills.
- Friendly, patient and approachable personality.
- Good organisational and time-management skills.
- Basic computer knowledge, including MS Office / Google Workspace.
- Comfortable using WhatsApp and email for professional communication.
- Ability to maintain accurate records and handle multiple tasks.
- Good telephone etiquette.
- Responsible, punctual and dependable.
Key Responsibilities
Front Desk & Student Service
- Handle phone calls, WhatsApp messages, enquiries and walk-ins professionally.
- Provide information about courses, classes, schedules, fees, examinations and academy activities.
- Follow up with prospective students and enquiries.
- Maintain a warm, helpful and professional atmosphere at the reception.
Student & Class Administration
- Manage student registrations, admissions and basic documentation.
- Maintain accurate student records and attendance.
- Coordinate class schedules, make-up classes and teacher availability.
- Communicate schedule changes, announcements and important information to parents and students.
- Monitor daily student attendance and follow up on absences when required.
Fee & Payment Coordination
- Receive and record student fee payments.
- Maintain fee records and follow up on pending payments.
- Issue receipts and coordinate with the accounts team regarding collections.
- Maintain accurate daily cash/payment records where applicable.
Communication & Follow-up
- Send regular reminders regarding classes, fees, examinations and events.
- Maintain professional communication through WhatsApp, phone and email.
- Follow up with parents regarding enquiries, admissions and pending requirements.
- Escalate student/parent concerns to the appropriate management team when necessary.
Preferred Qualifications
- Any graduate qualification is preferred.
- Previous experience in front office, school/academy administration, customer service or reception will be an advantage.
Cross Rhythms Academy of Music, Chennai.
Sourced from naukri