front desk

Job Title: Front Desk Receptionist
Location: Lowerparel, Santacruz, Andheri Powai, Andheri Lokandwala , Malabar Hills
Reports To: Office Manager / Clinic Supervisor
Status: Full-time

Position Overview:

The Clinic Front Desk Receptionist is the first point of contact for patients and visitors at the clinic. This role is critical in creating a positive, welcoming environment, while managing administrative tasks that help maintain smooth operations in the clinic. The ideal candidate will be a friendly, professional, and detail-oriented individual capable of managing multiple tasks efficiently in a fast-paced healthcare setting.

Key Responsibilities:

1. Patient Interaction:

• Greet patients and visitors as they arrive, providing a warm and professional welcome.
• Answer phone calls, respond to inquiries, and schedule appointments using clinic management software.
• Confirm patient appointments, reschedule as needed, and send reminders (via phone, text, or email).
• Check patients in for appointments, verify demographic and insurance information, and collect co-pays or outstanding balances.
• Maintain confidentiality of patient information in accordance with HIPAA guidelines.

2. Administrative Duties:

• Handle patient intake forms and ensure necessary documents are completed and filed correctly.
• Maintain accurate and up-to-date patient records, including medical histories, contact information, and insurance details.
• Process referrals and assist patients with any necessary documentation for specialist consultations.
• Provide patients with forms and information on clinic services, policies, and procedures.
• Prepare patient charts for upcoming appointments and file completed charts appropriately.

3. Scheduling and Coordination:

• Coordinate patient appointments and follow-up visits.
• Schedule procedures, tests, or specialist referrals as directed by the medical team.
• Assist in managing appointment calendars for multiple physicians or specialists, ensuring optimal time management and minimal patient wait times.

4. Insurance Verification & Billing:

• Verify insurance information and ensure eligibility prior to appointments.
• Assist in preparing patient billing and submit insurance claims as necessary.
• Answer patient questions regarding billing, insurance claims, and payment options.

5. Office Management:

• Ensure the front desk area is tidy, organized, and fully stocked with necessary supplies.
• Maintain a clean and professional environment for patients and visitors.
• Assist with ordering office supplies and maintaining inventory levels.
• Process mail, faxes, and other incoming communication as needed.

6. Collaboration with Clinical Team:

• Communicate effectively with medical and clinical staff regarding patient status, updates, or changes to schedules.
• Relay patient information to appropriate healthcare providers and ensure smooth transitions between different departments.
• Assist with other administrative duties or projects as assigned by the office manager or supervisors.

Qualifications:

• Education & Experience:
• High school diploma or equivalent (required).
• Previous experience in a medical office or healthcare setting is preferred.
• Experience with medical office software or scheduling systems is a plus.
• Skills & Abilities:
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask effectively.
• Knowledge of medical terminology and insurance processes is desirable.
• Proficiency in office software (e.g., MS Office Suite, email, scheduling software).
• Ability to work under pressure in a fast-paced environment.