Front Desk Receptionist

Welcome and assist patients, attendants, and visitors professionally.

Handle front desk, reception, registration, and appointment scheduling.

Manage incoming calls, enquiries, and patient queries.

Coordinate with doctors, nursing staff, billing, diagnostics, and other departments.

Maintain patient records, registration forms, and front-desk documentation.

Handle OPD appointments, follow-ups, and patient flow.

Assist with billing/payment coordination when required.

Ensure a smooth and positive patient experience.

Maintain confidentiality of patient information.

Handle complaints and escalate issues to the concerned department/HR/management.

Maintain cleanliness and professional presentation of the reception area.