Front Desk Receptionist

About The Role

We are looking for a smart, confident, well-groomed and experienced Front Desk Team Leader / Senior Front Desk Executive with experience in the healthcare, hospital, clinic, dermatology, cosmetology, hair transplant or hair restoration industry.

The ideal candidate should have strong communication and patient-handling skills, the ability to manage the front desk independently, and experience in coordinating a team while ensuring a smooth and professional patient experience.

Key Responsibilities

Front Desk & Patient Management

• Manage the complete front desk operations of the clinic.
• Welcome and professionally assist patients and visitors.
• Handle patient registration, appointments, check-ins and follow-ups.
• Coordinate patient flow and ensure minimum waiting time.
• Handle patient queries and provide accurate information regarding consultations, procedures and clinic processes.
• Maintain a professional and positive patient experience throughout the visit.
• Handle calls, WhatsApp enquiries and appointment-related communication.
  
  

Team Leadership

• Lead and supervise the front desk/patient coordination team.
• Allocate daily responsibilities and monitor team performance.
• Ensure proper grooming, punctuality, discipline and professional conduct of the team.
• Train new front desk staff on clinic processes and patient handling.
• Coordinate with HR and management regarding attendance, leaves, performance and team-related concerns.
• Ensure smooth coordination between the front desk, doctors, counsellors, nursing and OT teams.
  
  

Healthcare / Hair Transplant Coordination

• Coordinate patient consultations with doctors and counsellors.
• Maintain proper coordination for hair transplant and other treatment appointments.
• Ensure patients are guided appropriately before and after their clinic visit.
• Coordinate with the concerned departments regarding surgery schedules and patient requirements.
• Maintain confidentiality of patient information and medical records.
• Ensure all patient-related documentation and records are properly maintained.
  
  

Administrative Responsibilities

• Maintain daily front desk reports, appointment records and patient data.
• Monitor calls, leads, appointments and follow-ups as required.
• Handle billing/payment coordination with the concerned department.
• Maintain front desk stationery and other basic requirements.
• Escalate patient complaints or operational issues to the appropriate authority.
• Ensure the reception/front desk area is clean, organized and professionally maintained.
  
  

Required Skills

• Excellent verbal and written communication skills.
• Strong patient-handling and customer-service skills.
• Good leadership and team-management ability.
• Confident and professional personality.
• Smart, presentable and well-groomed.
• Good knowledge of MS Office / basic computer operations.
• Ability to handle multiple tasks in a fast-paced healthcare environment.
• Strong coordination and problem-solving skills.
• Ability to handle difficult patients professionally.
• Good understanding of healthcare/clinic front desk processes.
  
  

Preferred Background

Candidates with experience in any of the following sectors will be preferred:

• Hair Transplant / Hair Restoration Clinics
• Hospitals
• Dermatology Clinics
• Cosmetic / Aesthetic Clinics
• Skin & Hair Clinics
• Healthcare Centres
• Dental Clinics
• Other Patient-Centric Healthcare Organizations
  
  

Candidates with prior experience as Front Desk TL, Front Office Team Leader, Senior Front Desk Executive, Patient Coordinator, Clinic Coordinator or Front Office Supervisor will be preferred.

Ideal Candidate

We Are Looking For Someone Who Is

• Smart & professional
• Confident and responsible
• Patient-friendly
• Good at team handling
• Strong in communication
• Organized and proactive
• Capable of independently managing front desk operations
• Comfortable working in a target-driven and high-patient-volume environment
  
  

Qualification

Graduate in any discipline. Candidates with healthcare/hospitality/management-related qualifications will be preferred.

Key Performance Areas (KPIs)

• Patient experience and satisfaction
• Appointment and patient-flow management
• Front desk operational efficiency
• Team discipline and performance
• Call and enquiry handling
• Follow-up coordination
• Documentation accuracy
• Inter-department coordination
• Patient complaint resolution
  
  

Skills: communication,management,healthcare