Front Desk Receptionist

Job Description: Receptionist / Service Coordinator

Company: Lenovo Authorized Service Centre
Location: Jayanagar Bengaluru
Position: Receptionist / Service Coordinator
Experience: 02 years
Employment Type: Full-time

About the Role

We are looking for a customer-friendly and responsible Receptionist / Service Coordinator to join our Lenovo Authorized Service Centre. The candidate will be responsible for welcoming customers, handling service requests, coordinating with technicians, maintaining service records, and ensuring a smooth customer experience.

Key Responsibilities

• Welcome customers and understand their service requirements.
• Receive laptops, desktops, and other devices for service.
• Create service tickets/job sheets and update customer details.
• Coordinate with technicians regarding repair and service status.
• Provide customers with regular updates on service progress.
• Handle customer calls and basic email communication.
• Follow up on pending service requests and repairs.
• Coordinate device handover after service completion.
• Maintain accurate records and daily service reports.
• Handle customer complaints professionally and escalate issues when required.
• Follow company and Lenovo service centre processes.

Requirements

• Graduate in any discipline.
• Good communication skills in English.
• Basic computer and MS Office knowledge.
• Good customer-handling and coordination skills.
• Good follow-up and time-management skills.
• Positive attitude and willingness to learn.
• Freshers with good communication skills can also apply.

Preferred Skills

• Customer handling
• Verbal and written communication
• Basic Excel and email knowledge
• Service coordination
• Follow-up skills
• Problem solving
• Professional attitude

What We Offer

• Professional work environment
• Opportunity to learn service centre operations
• Customer service and technical exposure
• Career growth opportunities

Work Location: Jaynagar Bengaluru
Role: Receptionist / Service Coordinator