Front Desk Operator

Role & responsibilities

• Manage the front desk and ensure a smooth and organized reception experience.
• Attend incoming phone calls, WhatsApp messages, emails, and walk-in enquiries.
• Provide basic information about foreign education services, coaching programs, courses, batches, and schedules.
• Understand student/parent requirements and direct them to the appropriate education counsellor or department.
• Schedule and coordinate counselling appointments, meetings, demo sessions, and coaching classes.
• Maintain accurate records of walk-in enquiries, phone enquiries, appointments, and student details.
• Follow up with enquiries and appointments as instructed by the counselling or management team.
• Coordinate with counsellors, trainers, admissions staff, and other departments for student-related requirements.
• Inform students about counselling sessions, coaching batches, seminars, workshops, events, and schedule changes.
• Handle basic student and parent queries and escalate when needed
• Maintain daily attendance and other required student/front-office records.
• Assist with data entry, filing, scanning, printing, photocopying, and other administrative activities.
• Maintain proper records of documents received from students and coordinate their submission to the concerned team.
• Ensure the reception, waiting area, counselling rooms, and common areas are neat and presentable.
• Maintain confidentiality of student, parent, and company information.
• Assist in coordinating seminars, student events, orientation sessions, and promotional activities.
• Support the management team with day-to-day administrative and coordination tasks.
• Ensure all front-desk activities are completed accurately and on time.

Preferred candidate profile

• Customer-service oriented and approachable.
• Patient and comfortable interacting with people.
• Well-groomed and professional.
• Punctual and responsible.
• Able to work under pressure during peak admission periods.
• Strong follow-up and coordination skills.
• Willingness to learn about overseas education, coaching programs, and company services.