Front Desk Officer

Roles and Responsibilities

• Greet customers professionally, handle customer queries, and provide assistance.
  
• Manage front desk operations, including answering phone calls, responding to emails, and handling walk-in visitors.
  
• Provide excellent customer service by resolving issues promptly and ensuring high levels of satisfaction.
  
• Collaborate with internal teams to resolve complex customer complaints.
  
• Maintain accurate records of customer interactions using CRM software or other systems.