Front Desk Officer

Key Responsibilities

The employee will be responsible for activities including:

• Coordinating with the hospital team and patients for assigned cases.
• Moving around the hospital to coordinate with relevant hospital departments and collect required information and documents.
• Explaining the applicable process to patients clearly, including the documents/information required and the next steps.
• Collecting required patient, insurance, claim, KYC and other supporting documents.
• Following up with patients and hospital staff for missing or incomplete documents.
• Coordinating with the internal team through WhatsApp, phone calls and other approved communication channels for case updates, approvals, queries and document requirements.
• Providing timely updates to the internal team regarding patient status, hospital coordination, pending documents, and case developments.
• Preparing and securely couriering required physical documents to the Head Office and following up on their delivery.
• Assisting with insurance/claim forms and related documentation when required, including helping patients complete required information and obtain signatures.
• Coordinating with the hospital team regarding admission, treatment, discharge, and other case-related requirements, as applicable.
• Following up on pending approvals, queries and documentation and escalating delays or exceptional cases.
• Maintaining required case updates in the designated internal system/ERP and communication channels.
• Travelling to another hospital or location when required for business or case-related activities.

Contact details:

[phone removed] - Netra