Front Desk officer

Role & responsibilities

The Front Desk Officer serves as the primary brand ambassador and coordinator at the showroom. This role is responsible for welcoming high-end clients, managing initial inquiries, and providing administrative support to ensure a seamless transition from showroom visitors to design consultations.

Key Responsibilities

Client Relations & Hospitality

• Greet showroom visitors with a professional and welcoming demeanor.
• Introduce clients to the showroom layout and the custom furniture design process.
• Offer refreshments and maintain a luxury-standard hospitality experience.
• Filter initial design requirements to match clients with the right interior designer or sales consultant.

Administrative & Showroom Coordination

• Manage inbound communications including phone calls, emails, and online design consultation bookings.
• Coordinate the appointment calendar for design consultations and site measurement visits.
• Maintain the reception area and front-of-house displays to ensure they look pristine, organized, and well-lit.
• Log visitor details and project inquiries accurately into the CRM system.

Sales & Design Support

• Provide basic product information regarding wood types, fabric options, finishes, and production timelines.
• Process initial payments, booking deposits, and handle basic invoicing.
• Follow up with prospective clients who visited the showroom to schedule follow-up design reviews.

Preferred candidate profile

Role Requirements

• Experience: Minimum 1-2 years in high-end retail, hospitality, interior design, or luxury showroom environments.
• Skills: Excellent verbal communication, strong organizational skills, and a polished appearance.
• Tech Literacy: Proficiency with CRM software, Google Workspace/MS Office, and appointment scheduling tools.
• Knowledge: A passion for interior design, architecture, or furniture manufacturing is highly preferred.