Front desk officer/ Front office Executive

Front Office Executive – Hospital

Location: Puducherry

Experience: 2+ Years

Industry: Hospital / Healthcare

Job Summary

We are looking for an experienced and well-presented front office executive to manage the hospital reception, patient coordination, appointments, and front-desk activities. The candidate should have excellent communication and interpersonal skills with prior experience in a hospital or healthcare setting.

Key Responsibilities

* Handle the hospital reception and front-desk operations.

* Welcome and assist patients, attendants, and visitors professionally.

* Manage patient registration, appointments, and enquiries.

* Coordinate with doctors, nurses, billing, and other hospital departments.

* Handle incoming and outgoing calls and provide relevant information.

* Maintain patient records and front-office documentation.

* Assist with OPD/IPD coordination and patient flow.

* Coordinate with billing and insurance/TPA teams when required.

* Address patient and attendant queries politely and efficiently.

* Maintain confidentiality of patient information.

* Ensure smooth day-to-day functioning of the front office.

Requirements

* Minimum 2+ years of experience in a hospital/healthcare front-office role.

* A graduate degree or relevant qualification is preferred.

* Good communication and interpersonal skills.

* Basic computer knowledge and MS Office skills.

* Good patient-handling and customer-service skills.

* Ability to coordinate with multiple departments.

* Candidates with experience in hospital front office / reception / patient care / OPD coordination will be preferred.

Key Skills

Hospital Front Office | Patient Handling | Patient Registration | OPD/IPD Coordination | Appointment Scheduling | Reception | Billing Coordination | Insurance/TPA Coordination | Communication Skills | MS Office