Front Desk Executive

Job Title: Front Desk Executive

Locations: Wakad (2 positions) | Shivane (2 positions)

Reports to: Admin Manager / Campus Head

Gender: Female

Background: Hospitality (hotels, resorts, hospitals, premium clubs or similar guest-facing service)

Job Summary

The Front Desk Executive is the face of the school campus and the first point of contact for parents, visitors, prospective families and stakeholders. We are looking for professionals from a hospitality background who can bring hotel-standard warmth, grooming and service discipline to the school front office, so that every visitor feels welcomed, informed and well looked after.

Key Responsibilities

1. Guest Welcome & Experience

• Welcome every parent, visitor and stakeholder warmly and professionally, and see them off courteously
• Maintain a neat, organised and presentable reception and lobby area at all times
• Anticipate visitor needs (seating, water, waiting-time updates) and assist elderly visitors and individuals with disabilities
• Recognise regular parents and key stakeholders and personalise their experience
• Manage VIP, guest-speaker and management visits, ensuring all arrangements are in place before arrival

2. Front Office Operations

• Run day-to-day front desk operations to defined service standards
• Manage visitor entry and exit, issue visitor passes, and maintain the visitor log in line with school safety protocols
• Handle student early-pickup and late-arrival procedures as per school policy
• Manage incoming calls, emails, WhatsApp and walk-in queries promptly, and route them to the right department
• Receive and track couriers, deliveries and vendor visits

3. Parent Queries & Admissions Support

• Provide accurate information on school programmes, policies, fee structure and admission processes
• Conduct initial interactions with prospective parents, share brochures, and schedule campus tours or counsellor meetings
• Record enquiry details and follow up with parents to ensure their requests have been met

4. Feedback & Concern Handling

• Handle parent concerns and complaints calmly and promptly, escalating to the relevant team when needed
• Log concerns and follow up until closure
• Collect visitor and parent feedback and share insights with management for service improvement

5. Coordination & Administration

• Coordinate with academic, admissions, transport, accounts and facilities teams for smooth operations
• Inform the facilities/maintenance team of any issues in the reception or visitor areas
• Maintain records, databases and documentation (visitor logs, enquiry trackers, call logs) on Google Sheets / ERP
• Support events such as admission open days, PTMs, annual day and other campus activities, including guest handling
• Maintain confidentiality of student, parent and school information

Requirements / Eligibility

Education: Graduate in any discipline; Degree or Diploma in Hotel Management / Hospitality preferred

• 1-3 years in front office, guest relations, reception or guest services in hotels, resorts, hospitals or similar hospitality setups
• Freshers with a hotel management degree and internship experience at a front office may be considered

Skills & Competencies

• Strong guest-service orientation and pleasant, polished personality
• Excellent spoken English; Hindi and Marathi preferred
• Well-groomed with professional appearance and etiquette
• Calm under pressure, able to multitask during peak hours (school opening, dispersal, events)
• Strong problem-solving and complaint-handling skills
• Team player who can also work independently

Technical Skills

• Proficiency in Google Sheets and basic computer applications
• Experience with a hotel PMS or front office software is a plus (shows quick adaptability to systems)
• Knowledge of ERPNext is an added advantage

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.