Front Desk Executive

FRONT DESK EXECUTIVE

Department: Front Office / Operations

Designation: Front Desk Executive

Reports To: Front Office Incharge / Head Operations

Qualification & Experience

Graduate in any discipline; medical background preferred, qualification in Hospital Administration/Healthcare Management preferred. Relevant hospital/customer-service experience preferred.

Responsibilities

1. Welcome patients, attendants and visitors courteously.
2. Register patients accurately in HIMS and generate UHID/registration records.
3. Schedule and coordinate OPD appointments.
4. Guide patients regarding consultants, departments, diagnostic services and hospital facilities.
5. Verify patient demographic and contact information.
6. Coordinate OPD queues and facilitate smooth patient movement.
7. Assist patients with admission and discharge-related front-office formalities.
8. Coordinate with Billing, TPA, Nursing, Diagnostics, Pharmacy and clinical departments.
9. Handle telephone enquiries and appropriately transfer calls.
10. Provide correct information regarding hospital services without making unauthorized commitments.
11. Maintain patient confidentiality and comply with privacy requirements.
12. Ensure cash/receipt handling, wherever assigned, is performed according to hospital policy.
13. Maintain required registers, records and daily reports.
14. Assist senior citizens, differently abled patients and patients requiring additional support.
15. Escalate complaints or service delays to the appropriate authority.
16. Maintain professional grooming, etiquette and communication standards.
17. Ensure front-desk areas remain organized and presentable.
18. Follow emergency, fire-safety and disaster-management protocols.
19. Perform shift handover accurately.
20. Undertake other duties assigned by Front Office/Operations Management.