Front Desk Executive

ompany: DevStayZ India Pvt. Ltd.

Property: The Corbett Selva Resort

Location: Jim Corbett / Ramnagar, Uttarakhand

Department: Front Office

Employment Type: Full-Time

Experience: 1–3 Years

Salary: ₹15,000 – ₹20,000 per month

About the Role

We are looking for a Front Desk Executive to join our hospitality team at The Corbett Selva Resort. The candidate will be responsible for managing front-office operations, guest check-ins and check-outs, reservations, guest queries, and providing a smooth and welcoming experience to all guests.

Key Responsibilities

• Welcome and greet guests professionally upon arrival.
• Handle guest check-in and check-out procedures.
• Manage room reservations, cancellations, and booking inquiries.
• Maintain accurate guest records and update reservation details.
• Handle guest requests, queries, and complaints professionally.
• Coordinate with Housekeeping, Food & Beverage, Maintenance, and other departments for guest requirements.
• Maintain proper records of room occupancy, arrivals, departures, and payments.
• Handle cash/card payments and generate invoices wherever required.
• Assist guests with information regarding resort facilities, activities, local attractions, and nearby places.
• Follow up on guest requests and ensure timely resolution.
• Maintain a professional and friendly front-desk environment.
• Operate PMS / Hotel Management Software for reservations and guest management.
• Prepare daily front-office reports as required by management.
• Ensure proper communication during shift handovers.
• Maintain guest confidentiality and follow resort policies and SOPs.

Requirements

• Graduate or Diploma in Hotel Management / Hospitality / Tourism preferred.
• 1–3 years of experience in front office or hotel/resort operations preferred.
• Good communication skills in English and Hindi.
• Basic computer knowledge.
• Experience with PMS / Hotel Management Software will be an advantage.
• Good personality, grooming, and professional attitude.
• Strong guest-handling and problem-solving skills.
• Ability to work in rotational shifts, including weekends and holidays.
• Candidates with experience in resorts, hotels, or hospitality businesses will be preferred.

Key Skills

• Guest Handling
• Front Office Operations
• Check-in & Check-out
• Reservation Management
• PMS Software
• Customer Service
• Communication Skills
• Billing & Cash Handling
• Problem Solving
• Team Coordination