Front Desk Executive

Job Summary

We are looking for a warm, professional, and well-organised Front Desk Executive to be the first point of contact for students, parents, visitors, staff, and external stakeholders. The candidate will be responsible for managing the front office efficiently while ensuring a welcoming, courteous, and professional experience for everyone entering or contacting the school.

Key Responsibilities

• Manage the school reception and front desk operations efficiently.
• Greet and assist parents, visitors, vendors, and other stakeholders professionally.
• Handle incoming calls, messages, emails, and general enquiries.
• Attend to parent and visitor queries and direct them to the appropriate department or staff member.
• Maintain visitor records, appointments, and front-office documentation.
• Coordinate with teachers, coordinators, administration, transport, security, and other departments as required.
• Follow and implement school procedures related to student entry, exit, early dispersal, and visitor management.
• Assist parents with general school-related information and communication.
• Maintain confidentiality of student, parent, and school information.
• Support administrative tasks, documentation, printing, scanning, and other front-office requirements.
• Ensure the reception area remains organised, presentable, and welcoming.
• Handle situations calmly and courteously, especially during busy school hours.
• Support the school administration during events, meetings, admissions, and other school activities.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Pleasant, confident, and professional personality.
• Strong organisational and multitasking abilities.
• Good telephone etiquette.
• Ability to handle parents and visitors with patience and sensitivity.
• Good attention to detail.
• Ability to maintain confidentiality.
• Calm and composed under pressure.
• Team-oriented and willing to take initiative.