Front Desk Executive

JOB DESCRIPTION

Role: Front Office Executive

Position Title: Front Office Executive

Company Name: Manipal Hospitals

Department: OHC - Goldman Sachs

Role Summary
The Front Office Executive is responsible for managing reception operations, employee appointments, billing support, administrative coordination, and customer service at the Corporate Wellness Clinic. The role serves as the first point of contact for employees and ensures efficient clinic operations while maintaining confidentiality and professionalism.

Key Responsibilities

• Schedule and manage doctor appointments for employees.
• Process appointment requests through company systems and coordinate referrals with partner hospitals.
• Handle medical emergency calls as per SOPs and escalate appropriately.
• Generate and maintain billing records for Dental, Physiotherapy, Pharmacy, and Laboratory services.
• Submit original billing documents to partner hospitals on a monthly basis.
• Coordinate employee pharmacy requests and medication procurement.
• Serve as the first point of contact for employees and visitors, addressing queries and directing them appropriately.
• Answer and manage internal and external calls professionally.
• Monitor and maintain front desk equipment, ensuring operational readiness.
• Scan, file, and maintain confidential records as per SOPs.
• Regularly monitor and respond to emails on organizational and hospital platforms.
• Facilitate vendor visits by arranging permits and visitor passes.
• Support health check-up camps, vaccination drives, and wellness initiatives.
• Maintain the highest standards of confidentiality, professionalism, and customer service.

Qualifications & Experience

• Graduate in any discipline.
• 2 to 5 years of experience in front office operations in hospital/ healthcare environment.
• Proficiency in MS Office (Excel, Outlook, Word) and appointment management systems (EMR).

Soft Skills

• Excellent verbal and written communication.
• Strong customer service and interpersonal skills.
• High level of confidentiality and integrity.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Problem-solving and decision-making capability.
• Ability to work under pressure and handle emergencies calmly.
• Team player with a proactive approach.
• Professional and positive attitude.

Key Competencies

• Front Office Administration
• Appointment & Calendar Management
• Billing & Documentation
• Healthcare Coordination
• Stakeholder Management
• Employee Experience & Service Excellence
• Data Privacy & Confidentiality
• Operational Excellence