Front Desk Executive

Experience: 2-3 Years

CTC: Upto 2.5LPA

Location: Kolkata

Employment Type: Full-time

About the Company

ASL Hotel is a 3-star hotel committed to providing guests with a comfortable, convenient, and welcoming hospitality experience. With a focus on quality service, cleanliness, and guest satisfaction, the hotel caters to both business and leisure travelers.

At ASL Hotel, we believe in warm hospitality, professional service, and attention to detail. Our team works together to ensure every guest receives prompt assistance and a pleasant stay in a friendly and well-managed environment.

We offer a professional workplace where employees can develop their hospitality skills, gain hands-on industry experience, and grow within the organization.

Job Summary:

We are looking for a courteous, well-groomed, and customer-focused Front Desk Executive to manage front office operations and provide an excellent experience to hotel guests. The ideal candidate will be responsible for welcoming guests, handling check-ins and check-outs, managing reservations, responding to guest queries, coordinating with other hotel departments, and ensuring smooth day-to-day front desk operations.

Key Responsibilities:

• Welcome and greet guests in a professional, warm, and courteous manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, modifications, and guest requests.
• Answer incoming phone calls, emails, and enquiries regarding rooms, tariffs, facilities, and hotel services.
• Verify guest identification and maintain accurate guest registration records.
• Collect payments, issue bills/invoices, and coordinate with the accounts team when required.
• Maintain accurate records of room availability, occupancy, arrivals, and departures.
• Respond promptly to guest queries, requests, feedback, and complaints.
• Coordinate with Housekeeping, F&B, Maintenance, Security, and other departments to ensure timely guest services.
• Provide guests with information about hotel facilities, services, local attractions, transportation, and other relevant information.
• Handle walk-in guests and assist with room allocation based on availability.
• Ensure the front desk, reception, and lobby areas remain organized and presentable.
• Maintain guest confidentiality and follow hotel security and safety procedures.
• Maintain proper shift handover records and communicate important guest requirements to the next shift.
• Support the Front Office Manager/Hotel Manager with daily operational requirements.
• Ensure a high level of guest satisfaction throughout the guest's stay.

Candidate Requirements:

• Graduate or Diploma in Hotel Management, Hospitality, Tourism, or a related field preferred.
• Previous experience in hotel front office/reception operations will be an advantage.
• Freshers with good communication skills and a strong interest in the hospitality industry may also be considered.
• Good verbal and written communication skills.
• Professional appearance, grooming, and interpersonal skills.
• Customer-service-oriented with a polite and positive attitude.
• Basic computer knowledge, including MS Office and hotel/PMS software.
• Ability to handle guest complaints calmly and professionally.
• Good organizational and multitasking abilities.
• Comfortable working in rotational shifts, weekends, and holidays as required by hotel operations.