Front Desk Executive

1. Reception & Guest Management

• Greet and welcome visitors in a warm, professional manner
• Maintain a tidy and presentable reception area
• Handle visitor registration and issue visitor passes
• Direct visitors to appropriate departments or personnel

2. Communication Handling

• Answer, screen, and forward incoming calls
• Respond to emails and inquiries promptly
• Handle messages and ensure timely delivery to concerned employees

3. Administrative Support

• Schedule appointments, meetings, and conference rooms
• Maintain office stationery and inventory
• Manage incoming and outgoing courier services
• Assist in maintaining personnel records and filing systems

4. Coordination & Documentation

• Coordinate with internal departments for smooth operations
• Maintain updated contact lists of employees and vendors
• Generate daily/weekly MIS reports as required
• Assist in basic HR/admin tasks during peak times

5. Customer Service

• Provide accurate information to guests and callers
• Handle complaints or escalate issues to management
• Ensure high-quality customer experience at all times