Front Desk Executive/ Receptionist

Role & responsibilities

• Manage the front desk and reception area in a professional and welcoming manner.
• Greet and assist visitors, clients, tenants and vendors.
• Handle incoming calls, emails and general enquiries and direct them to the appropriate person/department.
• Understand and accurately listen to and address visitor and tenant concerns, or route them to the relevant team for resolution.
• Coordinate with security, housekeeping, maintenance and building management as required.
• Maintain visitor records, appointments, passes and other front-desk documentation.
• Assist visitors with directions, meeting-room information and access procedures.
• Receive and appropriately direct tenant/client complaints and service requests.
• Maintain daily records, registers and basic reports using MS Excel and other computer applications.
• Handle routine correspondence, emails, printing, scanning and documentation.
• Coordinate meetings and appointments when required.
• Assist in maintaining smooth day-to-day front-office operations.
• Maintain confidentiality and demonstrate professionalism while dealing with tenants and visitors.
• Escalate important or unresolved issues to the appropriate management personnel promptly.
• Ensure the reception area remains neat, organized and presentable at all times.

Preferred candidate profile

• Graduate preferred.
• 12 years of experience in front desk, reception, hospitality, corporate office or customer service preferred.
• Excellent verbal and written communication skills.
• Good listening, problem-solving and interpersonal skills.
• Professional, polite and confident personality.
• Proficient in MS Office, particularly Excel, Word and email.
• Comfortable learning and using basic office/building management systems.
• Ability to multitask and handle visitors and enquiries efficiently.
• Good command of English and Hindi/Punjabi.
• Smart, well-groomed and presentable.
• Ability to remain calm and courteous while handling difficult or demanding visitors.

Perks and benefits