Front Desk Executive/Receptionist

Job Purpose

To manage ASPAM Scottish School's front office as the first point of contact for parents, students, visitors, staff and external stakeholders, ensuring professional communication, efficient visitor management, accurate record keeping, and a welcoming and secure school environment.

Key Responsibilities

• Manage reception and ensure a professional, welcoming and well-organised front office.
• Attend and route incoming calls/IVR calls promptly and courteously.
• Welcome and guide parents, visitors, vendors and guests as per school protocol.
• Maintain visitor registers, appointment records, courier/dispatch records and other front-office documentation.
• Handle parent enquiries professionally and route concerns to the appropriate department.
• Support admission enquiries, campus visits, registrations and follow-ups as assigned.
• Coordinate appointments and meetings with the Principal, leadership and departments.
• Receive and distribute official documents, couriers and communications.
• Provide front-office support during PTMs, orientations, examinations and school events.
• Maintain confidentiality of student, parent, staff and school information.
• Coordinate with security for visitor verification and access control.
• Escalate complaints, emergencies and sensitive matters to the concerned authority.
• Follow school policies, child-safety protocols, code of conduct, grooming and discipline standards.

Key Performance Indicators

Visitor Management: 100% compliance with visitor-entry procedures

Call Handling: Prompt, courteous and accurate communication

Records: 100% accurate and updated front-office registers

Parent Service: Timely, professional and solution-oriented response

Confidentiality: Zero unauthorised disclosure of information

Attendance & Discipline: 100% adherence to assigned timings and school protocols

Event Support: Timely and error-free coordination

Required Competencies

Excellent communication skills, pleasant personality, professional etiquette, patience, multitasking ability, customer-service orientation, computer proficiency, attention to detail, problem-solving ability, confidentiality and a strong sense of responsibility.

Qualification & Experience

Qualification: Graduate in any discipline

Experience: 1–3 years in front office/reception/customer service/school administration preferred.

Languages: Good command of English and Hindi.