Front Desk Executive And Receptionist

We are looking for a professional, well-groomed, and customer-oriented Receptionist to manage the mall's front desk, assist visitors, handle inquiries, coordinate with mall departments, and ensure a smooth visitor experience.

Key Responsibilities

1. Welcome and guide visitors, customers, tenants, and business associates.

2. Handle incoming calls, emails, and general inquiries professionally.

3. Provide information regarding mall outlets, facilities, events, parking, and services.

4. Manage visitor records, complaint registers, lost-and-found records, and feedback.

5. Coordinate with mall management, security, housekeeping, maintenance, and leasing teams.

6. Assist customers with complaints and direct them to the concerned department.

7. Maintain visitor logs, daily reports, and front desk documentation.

8. Support mall events, promotional activities, and announcements.

9. Maintain cleanliness, discipline, and professional standards at the reception.

10. Escalate emergencies, customer grievances, and operational issues to the concerned authority

Required Skills

• Excellent communication and customer-service skills.
• Pleasant personality, professional grooming, and a helpful attitude.
• Basic computer knowledge, MS Office, email, and data entry.
• Good telephone etiquette and visitor-management skills.
• Ability to handle multiple inquiries and manage complaints calmly.
• Strong coordination, interpersonal, and problem-solving skills.

Immediate joiner would be proffered