Front Desk Executive And Receptionist

Role & responsibilities

Welcome and assist guests during check-in and check-out.

Verify guest documents and maintain accurate records in the PMS.

Handle guest queries, requests, and complaints professionally.

Coordinate with Housekeeping, F&B, and other departments for smooth operations.

Handle guest billing, payments, invoices, and basic cash transactions.

Manage telephone calls and other front-desk communications.

Provide information about hotel facilities, services, and local attractions.

Maintain a professional and welcoming reception area.

Follow hotel SOPs, service standards, and guest-safety procedures.

Ensure a positive guest experience throughout their stay.

Preferred candidate profile

Perks and benefits