Front Desk Executive And Receptionist

Overview:

The Front Desk Executive will be the face of the coworking space, responsible for managing front office operations, welcoming guests and clients, handling administrative activities, and ensuring a smooth and professional experience for all members and visitors. The candidate should possess excellent communication skills, a pleasant personality, and the ability to multitask efficiently in a dynamic coworking environment.

Key Responsibilities:

• Serve as the first point of contact for visitors, clients, and members, offering a warm and professional welcome.
• Manage the front office reception area, ensuring it is well-organized, clean, and presentable at all times.
• Handle incoming calls, emails, and inquiries promptly and courteously; redirect calls and messages to appropriate personnel.
• Maintain visitor logs, issue visitor passes, and ensure security and confidentiality protocols are followed.
• Coordinate with housekeeping and maintenance teams to ensure smooth daily operations of the coworking space.
• Manage booking and scheduling of meeting rooms, conference spaces, and event areas through the internal system.
• Assist members and guests with check-ins, workspace allocations, and general information regarding facilities.
• Maintain accurate records of daily walk-ins, visitor feedback, and occupancy reports.
• Handle courier and mail management receiving, sorting, and dispatching packages appropriately.
• Support the operations and community management team in organizing internal events, workshops, and client activities.
• Manage inventory of office supplies, pantry items, and stationery, and coordinate timely replenishment.
• Liaise with vendors and service providers for facility management, housekeeping, and other office requirements.
• Maintain records of invoices, petty cash, and assist in preparing reports for management review.
• Ensure smooth onboarding experience for new members and provide continuous support throughout their membership.
• Uphold company policies, maintain professionalism, and ensure confidentiality in all interactions.
• Assist management in administrative and operational support tasks as required.

Required Candidate Profile:

• Minimum 1+ years of relevant experience in front desk, customer service, or administrative roles (preferably in coworking, hospitality, or corporate environments).
• Excellent communication and interpersonal skills with a strong customer service orientation.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Professional appearance is mandatory the candidate must wear a formal blazer and business attire daily as part of the companys dress code.
• Ability to multitask, prioritize, and manage time effectively.
• Well-groomed, courteous, and professional demeanor.
• Strong problem-solving skills and attention to detail.
• Dependable, proactive, and capable of handling responsibilities independently.
• Ability to work under pressure and maintain a calm, positive attitude.
• Honest, ethical, and committed to maintaining company values and standards.